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Launch Your Mission with Passion

Start fundraising with purpose, creativity, and vision.

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PloomSocial empowers you to connect with your donor community through powerful storytelling. 

Craft a series of videos that take supporters on a journey: from the ask, through the steps of bringing your mission to life, to the final impact—like a young girl gaining confidence in a dress she otherwise wouldn’t have had. Whether you’re new or experienced in fundraising, PloomSocial helps you inspire generosity and drive real change. Let’s get started on making a difference today.

The PloomSocial Help Center is your go-to resource for all things related to our platform.

Whether you’re looking for step-by-step guides, troubleshooting tips, or answers to common questions, our Help Center provides comprehensive support to ensure a smooth and enjoyable experience. If you can’t find the information you’re looking for or need personalized assistance, our dedicated support team is here to help. Simply reach out through our contact form, and we’ll get back to you promptly to resolve any issues or answer any queries you may have.

Help Center  

Frequently Asked Questions

FAQs

FAQ: Everything You Need to Know About PloomSocial

Welcome to the FAQ section of PloomSocial! We understand that using a new app can come with many questions, and we’re here to help. This  category is dedicated to answering all your queries about PloomSocial, from getting started to optimizing your fundraising campaigns. Whether you’re wondering how to set up your profile, how to create an impactful campaign, or how to track your donations, you’ll find detailed answers and helpful tips here. Our goal is to ensure you have a seamless experience with PloomSocial, so you can focus on what matters most: making a difference. Explore our FAQs to get the most out of our app and maximize your fundraising potential.

Your Campaign is funded..YAY!  Now to get the money and support your cause.

 PloomSocial Web Platform and app for Android and iPhone

  • Tap [ To:  Human on app Icon ] at the bottom right of the app. [On the web this is your logo/picture at the top right.]
  • Tap [ To:  … Icon ] three dots in your profile.
  • Tap Withdrawals and add your Bank [ To:  bank  Icon ]ACH information. 

CONGRATULATIONS YOUR READY TO TRANSFER FUNDS! 

[ To: Celebration Icon ]

Now let’s make a withdrawal

1 Tap [ To:  Human on app Icon ] at the bottom right of the app. [On the web this is your logo/picture at the top right.]

2 Tap the campaign you wish to withdraw from.

3 There are two options: [ To:  Bank and $  Icons ] A. Withdrawing and Continue Fundraising allows you to take money during the campaign to begin funding your cause. B. Withdraw and End Fundraising will close your campaign.  

Funding each withdrawal takes 5 business days to ensure all donations have cleared through the processing system.

PloomSocial Web Platform and app for Android and iPhone

FAQ: Age Requirements for Creating Campaigns

Q: What is the minimum age required to create a campaign on PloomSocial?

A: At PloomSocial, we are committed to ensuring a safe and responsible environment for fundraising. To create a campaign on our platform, you must be at least 13 years old. This policy helps us comply with online safety laws and protect the privacy of our users, especially younger audiences. If you are under 13 and wish to initiate a campaign, we encourage you to seek the assistance of a parent or guardian.

For more information dive into PloomSocials Terms & Conditions here.

A: Creating an effective video storytelling fundraiser involves several key components that can significantly enhance donor engagement and campaign success:

Initial Video Introduction:

Natural and Relatable: Start with a genuine and natural introduction. Let your personality shine through to create a connection with potential donors.

Clear Objective: Clearly state what you aim to accomplish with your fundraiser. Be specific about how the funds will be used.

Donation Request: Include a clear call to action, asking viewers to donate. Explain how their contributions will make a difference.

Share and Follow: Encourage viewers to share the video with their networks and follow the campaign for updates. This expands your reach and builds a community around your cause.

Ongoing Updates:

Regular and Creative: Post updates regularly to keep the momentum going. Use creative storytelling to make each update engaging and memorable.

Informative Content: Each update should provide valuable information on the progress of your campaign and how donations are being utilized.

Compelling Stories: Aim to tell compelling stories in your updates that highlight the impact of donations and the ongoing needs of your cause.

Video Format:

Short Form, Episodic Videos: All videos should be short (around 60 seconds) and episodic, making them easy to consume and share. This format keeps the audience engaged over the campaign’s duration and builds anticipation for the next episode.

Edit Your Profile

Update your profile information to let your community know more about you

PloomSocial Web Platform and app for Android and iPhone

1Tap create new [ To:  Human on app Icon ] at the bottom right of the app. [On the web this is your logo/picture at the top right.]

Options of sharing

2. Tap [ To:  … Icon ] three dots in your profile.

3. Tap Edit Profile.

4.Tap [ To:  Camera Icon ] to upload your picture or logo.

5. Tap [ To: Edit Pencil in app Icon ] to update your Phone, Email, or Password.

 

It is important to share your story and updates consistently and on a cadence to inform your community on the progress of your campaign.  By using multiple updates to the progress of your campaign you will create a more engaged donor community and reach a bigger audience. Happy Fundraising  [ To: Smiley Face Icon ]

 

Dive into Ploomsocial’s Getting Started guide on “FEATURES” and start creating meaningful interactions today.

Create Your Campaign

Create a compelling and creative campaign with episodic  videos and photos to tell your story to your community

PloomSocial Web Platform and app for Android and iPhone

Fundraiser

  • Tap at the bottom center of the feed. Choose ~ Fundraiser. 
  • Upload [ To: Cloud upload Icon ] your video, photo, or film your video directly from the platform.  
  • Add a campaign title  [ To: Pencil  Icon ] The title should reflect your cause.
  • Add a description of your campaign  [ To: Pencil Icon ] here you describe who you are, specifics of your cause, and where the donations are going to help.
  • Add your goal [ To: $ Icon ] The donors will see your goal and can follow your video and fundraising milestones.
  • Add your raise end date: Tap the calendar  [ To: Calendar Icon ] choose a timeline that is specific to your campaign funding needs.
  • Tap Post Raise
  • SHARE – SHARE – SHARE

“If this is your first campaign we will need to confirm your identity.  All subsequent campaigns will skip this step”

  • Identity Check [ To: Check Mark Icon ]
  • Save your campaign as a draft, then continue.
  • Confirm your contact information.
  • Enter your address.
  • Enter your Social Security or EIN number.
  • Enter your date of birth

Disclosure: The Bank Secrecy Act requires any individual or organization that raises money must go through KYC, Know your customer and AML Anti-Money Laundering.  Read more about the BSA here PLACE LINK 

It is important to share your story and updates consistently and on a cadence to inform your community on the progress of your campaign.  Happy Fundraising  [ To: Smiley Face Icon ]

For a Story – Just a few differences [ To: Smiley Face Icon ]

  • Do everything from above except…
  • NO need for a GOAL [ To: $ Icon ] in a story you are sharing all of the good contributions you do for your community.  Your community can follow you and choose to donate because your compelling, entertaining, giving, and much more.
  • No need for an End Date [ To: Calendar Icon ] this is your story, no need for it to end, keep your community engaged and take your donation gifts as you go.

It is important to share your story and updates consistently and on a cadence to inform your community on the progress of your campaign.  Happy Fundraising  [ To: Smiley Face Icon ]

Dive into Ploomsocial’s Campaign Creator’s guide on “FEATURES” and start creating meaningful interactions today.

Share Your Campaign

Share a campaign’s video and photo story to your community

PloomSocial Web Platform and app for Android and iPhone

1Tap [ To:  Share Paper Airplane Icon ] at the bottom right of your campaign. [This can be accessed from the feed or full immersion.]

Options of sharing

  • Share to social media of your choice and follow their prompts.  [ To: fb, instagram, X  Icons ]
  • Share to text: Tap  [ To:  text  Icon ] edit your message and send to individuals or groups.
  • Share to mail: Tap  [ To: email Icon ] edit your message and send to individuals, groups, or mailing lists.

It is important to share your story and updates consistently and on a cadence to inform your community on the progress of your campaign.  By using multiple updates to the progress of your campaign you will create a more engaged donor community and reach a bigger audience. Happy Fundraising  [ To: Smiley Face Icon ]

Dive into Ploomsocial’s Campaign Creator’s guide on “FEATURES” and start creating meaningful interactions today.

Donate to a Campaign

See a cause you want to support?

PloomSocial Web Platform and app for Android and iPhone

      1.Tap [ To:  Donate hand with dollar sign above Icon ] at the bottom left of your campaign. 

                 [This can be accessed from the feed or full immersion.]

Options of sharing

  1. Enter donation amount.
  2. Select contribution % or amount.  {With a commitment to community-driven support, PloomSocial sustains its service by relying on the valuable contributions from donors like you, allowing organizers to benefit from a )% platform fee.]
  3. Tap Donate Now  [ To:  Donate hand with dollar sign above Icon ]
  4. Check out with; ApplePay, GooglePay, or Credit/Debit Card.
  5. Follow the campaign and receive updates on progress.  Witness the benefit of your donation no matter where you are.
  6. Share the campaign and help create awareness and support.

 

Dive into Ploomsocial’s Campaign Donation guide on “FEATURES” and start creating meaningful interactions today.

Download for iOS/Android.

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Raise money for your cause by using video storytelling on PloomSocial, the only fundraising social network specifically made for raising money for charities, non-profits, and more!

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*There’s no fee to start or manage your fundraiser. However, to help us operate safely and securely, one small transaction fee (2.9% + $0.30, which includes debit and credit charges) per donation is deducted. For more information about fees in your country, check out our pricing.