Welcome to the FAQ section of PloomSocial! We understand that using a new app can come with many questions, and we’re here to help. This category is dedicated to answering all your queries about PloomSocial, from getting started to optimizing your fundraising campaigns. Whether you’re wondering how to set up your profile, how to create an impactful campaign, or how to track your donations, you’ll find detailed answers and helpful tips here. Our goal is to ensure you have a seamless experience with PloomSocial, so you can focus on what matters most: making a difference. Explore our FAQs to get the most out of our app and maximize your fundraising potential.
[ To: Film Icon ] [ To: Creativity Icon ]
Creativity and effective storytelling are crucial in keeping your donors engaged and demonstrating the impact of their contributions. By telling the complete story of your campaign through compelling content, you help donors see their money at work and the tangible benefits it delivers. This not only increases donor satisfaction but also enhances the likelihood of repeat donations and greater support.
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Building and managing your donor community is fundamental to successful crowdfunding. Start with a solid base of initial supporters and expand your reach by leveraging social media and sharing engaging content. A strong community not only fuels the campaign but also helps sustain momentum, making it easier to attract new donors and achieve your fundraising goals.
A: On PloomSocial, you can choose to start either a “Campaign” or a “Story,” depending on your fundraising goals and how you wish to engage with your community. Here’s how each option works:
Campaigns:
Purpose: Campaigns are for raising money for a specific cause or project with a defined financial goal and timeline.
Components: Each campaign should clearly state what you are raising money for, the total amount needed, and the deadline for raising these funds.
Updates: As a campaign progresses, you should post regular updates to share how close you are to reaching your goal and how the funds are being used.
Stories:
Purpose: Stories allow you to share ongoing content about the good work you are doing, without a specific fundraising target or timeline.
Engagement: This is a more open-ended approach where you can continuously post updates about your activities that benefit the community or those in need.
Donations: While there is no fixed goal, viewers can still choose to donate to support your efforts. These donations can be made anytime, as stories do not have a set end date.
Sharing: Encourage viewers to share your stories widely to increase awareness and support for your cause.
By understanding the distinctions between Campaigns and Stories, you can better decide which format suits your needs and how to effectively engage with your community on PloomSocial.
PloomSocial Web Platform and app for Android and iPhone
1Tap [ To: Human on app Icon ] at the bottom right of the app. [On the web this is your logo/picture at the top right.]
Options of sharing
2. Tap [ To: … Icon ] three dots in your profile.
3. Tap Edit Profile.
4.Tap [ To: Camera Icon ] to upload your picture or logo.
5. Tap [ To: Edit Pencil in app Icon ] to update your Phone, Email, or Password.
It is important to share your story and updates consistently and on a cadence to inform your community on the progress of your campaign. By using multiple updates to the progress of your campaign you will create a more engaged donor community and reach a bigger audience. Happy Fundraising [ To: Smiley Face Icon ]
Dive into Ploomsocial’s Getting Started guide on “FEATURES” and start creating meaningful interactions today.
PloomSocial Web Platform and app for Android and iPhone
Fundraiser
“If this is your first campaign we will need to confirm your identity. All subsequent campaigns will skip this step”
Disclosure: The Bank Secrecy Act requires any individual or organization that raises money must go through KYC, Know your customer and AML Anti-Money Laundering. Read more about the BSA here PLACE LINK
It is important to share your story and updates consistently and on a cadence to inform your community on the progress of your campaign. Happy Fundraising [ To: Smiley Face Icon ]
For a Story – Just a few differences [ To: Smiley Face Icon ]
It is important to share your story and updates consistently and on a cadence to inform your community on the progress of your campaign. Happy Fundraising [ To: Smiley Face Icon ]
Dive into Ploomsocial’s Campaign Creator’s guide on “FEATURES” and start creating meaningful interactions today.
PloomSocial Web Platform and app for Android and iPhone
1Tap [ To: Share Paper Airplane Icon ] at the bottom right of your campaign. [This can be accessed from the feed or full immersion.]
Options of sharing
It is important to share your story and updates consistently and on a cadence to inform your community on the progress of your campaign. By using multiple updates to the progress of your campaign you will create a more engaged donor community and reach a bigger audience. Happy Fundraising [ To: Smiley Face Icon ]
Dive into Ploomsocial’s Campaign Creator’s guide on “FEATURES” and start creating meaningful interactions today.
PloomSocial Web Platform and app for Android and iPhone
1.Tap [ To: Donate hand with dollar sign above Icon ] at the bottom left of your campaign.
[This can be accessed from the feed or full immersion.]
Options of sharing
Dive into Ploomsocial’s Campaign Donation guide on “FEATURES” and start creating meaningful interactions today.
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*There’s no fee to start or manage your fundraiser. However, to help us operate safely and securely, one small transaction fee (2.9% + $0.30, which includes debit and credit charges) per donation is deducted. For more information about fees in your country, check out our pricing.
